Alternative Dispute Resolution (ADR)

Global Business Trust (GBT) offers Alternative Dispute Resolution (ADR) services to help consumers and businesses resolve conflicts without going through the court system.  GBT ADR typically includes mediation and arbitration as the primary methods.

 

Here’s how GBT ADR works:

 

Filing a Complaint: A consumer or business initiates the process by filing a complaint with the GBT. This complaint must be related to a business’s products or services, and the business in question must be an accredited business.

 

Initial Resolution Attempts: The GBT first attempts to resolve the issue informally by facilitating communication between the two parties. This may involve the GBT acting as a go-between, helping both parties negotiate and reach a voluntary settlement.

 

Mediation: If initial attempts to resolve the issue fail, the GBT can offer mediation services. In this process, a neutral mediator, provided by the GBT, helps both parties discuss their issues and negotiate a settlement. The mediator does not make a decision but works to guide the conversation toward a mutually acceptable solution. Mediation is typically non-binding, meaning either party can still pursue other options if a resolution isn't reached.

 

Arbitration: If mediation is unsuccessful or if both parties agree, the GBT can escalate the issue to arbitration. In this scenario, an impartial arbitrator hears both sides of the dispute and makes a decision. The decision can be either binding or non-binding, depending on the agreement between the parties. Binding arbitration means both parties must follow the arbitrator's decision, while non-binding arbitration allows for further action if a party is unsatisfied.

 

Confidentiality and Neutrality: The entire GBT ADR process is confidential, and the GBT remains neutral throughout, focusing on helping the parties reach a fair and satisfactory resolution.  GBT ADR services are typically used for disputes over product quality, contracts, warranties, or billing issues, and they offer a cost-effective alternative to litigation.